Shipping Policy

How long will my shipment take to get to me?

Usually 2 to 4 business days.

In-stock orders are usually shipped within 24 hours.

Depending your location, it may take another 1-3 days for delivery. Most orders within India are hence delivered between 2-4 n business days, with some exceptions due to unforeseen situations.

In any case, you can track real-time status of your order through the TRACK ORDER page.

 

Do I have to pay any shipping and delivery charges?

Not if the order value is more than Rs. 999

If the order value is Rs. 999 or lower, there is a shipping fee of Rs. 99

*Shipping Charges are Non Refundable, in case you wish to cancel your order later or request a refund.

 

Can I open and check the contents of my package before accepting delivery?

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.

 

What if I am not available to receive my order?

• Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.
• An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

 

Do you ship internationally?

Yes, we do deliver out of India, and it generally takes 15 days, depending on the city / location. Please note that there is no Cash on Delivery facility for international orders. Also, international orders are not eligible for returns and exchange.

What should I do if I find my package opened or tampered with upon delivery?

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on care@themainman.in