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Return Policy

What is your exchange / return policy?

It’s simple.

If you are not completely satisfied with your purchase, you can return the product to us. We’ll only ask for your feedback on why you didn’t like our product, so that we can continually evolve and make even better products for our valued customers like you.

At THE MAIN MAN, Returns and Exchange are hassle-free. You simply fill in and submit a “Request Form” available at our Support Panel by Return Request within 15 days from the day of order delivery, (A simple return form, link mentioned below for your reference). Once you submit it, we will have a pick-up arranged within the next 3 working days.

Please pack the merchandize with all tags intact, in the original packing. If the original tags have been removed or tampered, we will not be able to accept exchange or return for that product. Once the pick-up is done and the product has reached us, based on your request, we will either exchange it with your desired product or issue a refund.

As you’ll notice, we have only one, honest price (MRP) for each of our shirts, which is inclusive of taxes. We do not write inflated prices and then offer a discounted price right next to it.

We do, however, run special discounts from time to time.

Any product bought at a special discounted price cannot be returned / exchanged.

Here are a few important things to remember:

  • All products must be returned within 15 days from delivery date. We are unable to accept a return request after 15 days of you receiving the product.
  • Items sold on marked-down prices / discounted prices are not eligible for exchange or return.
  • Shirts must be in unworn and unwashed condition, with the original packing and tags.

How long does it take to process a return/exchange?

Our warehouse processes product exchanges and returns in the order they are received. Once the package is delivered, please allow up to 7 additional business days for your return or exchange to be processed. When a return or exchange is processed, you will be notified via email. 

How long does it take for credit to appear back on my credit card / bank account/digital wallet?

From the time a return and refund request is accepted, it takes 5 to 7 business days to process the refund. The refund will come to your original mode of payment. For cash-on-delivery orders, the refund amount will be sent your bank account, the details of which we will request from you.